FAQ

Thank you for shopping at 8lack Official! If you are looking for guidance to fully enjoy the shopping experience, we would like to answer some of the frequently asked questions.

1. I have not received emails such as order confirmations and newsletters.

A. Depending on your email filter setting, our emails might end up in your spam box. If you still can't find the email or if you want to change your contact information, please feel free to contact us. 

2. How do I redeem a promo code?

A. If you would like to apply promo code to your order, you can copy and paste or type in the promo code that you have received when checking out. Please make sure that there are no misspells or spacing. 

3. It seems that my promo code does not work.

A. Some promo code has an expiration date. If that is the case, unfortunately we cannot apply the discount on your purchase. Also, some items are excluded from the discount. Please note that regular discount codes such as promotions for first-time shoppers will not be applied on sale items,  some brands (WMWATCHME, EMY ARMOR, FREYA, SAHIRA)

 4. What if the garment I bought doesn't fit or satisfy my expectations?

We understand your inconvenience and especially finding a perfect size might be tough. We do have our exchange policy to resolve your situation. Learn more about our return policy. We also suggest you see our sizing chart/ advice or contact us for further consultation. 

5. What is the concept of 8LACK OFFICIAL?

8 replaces the alphabet "B" and it also symbolizes ∞ (infinity) as black is a color that is versatile and it opens up to limitless possibilities of creativities and community bonding. We have met so many designers and clients during our journey and now we perceive 8LACK OFFICIAL not only as a fashion brand but also as a community. Learn more about us.

6. What do you mean I can customize my order? How does it work?

At 8LACK OFFICIAL, we are always looking for new ways of shopping to give our clients a unique experience. Are you looking for something original? Something made for you or to your vision? We have so many designers that not only can create what you want but carry their own collection hand made in Montreal. Learn more about how it works!

 

Were you able to find the information you were looking for? If not, don't worry! You can contact us anytime and we will get back to you as soon as possible.